基本信息
应用版本和 build、Android 版本、设备型号、语言/地区、安装来源，以及使用的是 Free 还是 Pro。
Support
Support
Use the right contact channel and include the details that make ArxSilex MapTools support requests easier to reproduce.
Last updated: May 27, 2026
Contact
Which address is used for which purpose
Please use the matching address so app support, privacy, legal notice and direct Google Play communication stay clearly separated.
| Area | Address | Use |
|---|---|---|
| App support for users | support@arxsilex.de | Android app questions, Play Store user support, Pro, import, offline data, GPS, Remote ID, backup, export and usage questions. |
| 隐私 and GDPR | privacy@arxsilex.de | Access, deletion, privacy questions, data portability, objection or confidential privacy requests. |
| 法律信息 notice and general contact | info@arxsilex.de | 法律信息 provider details, general website questions, cooperation and non-app-specific contact. |
| Google Play direct | android@arxsilex.de | This address is only for direct Google inquiries related to Google Play. Users should not send support requests there. |
Support request
Details that help
ArxSilex MapTools does not automatically send its own analytics or Crashlytics diagnostics. Please describe briefly what happened.
复现
简短步骤、预期行为、实际行为、错误消息以及问题是否可重复。
地图和文件
For import or offline questions, include file format, file size, data source, affected region and whether the file works in other software.
截图 and logs
截图 are useful. Send logs or files only when needed, and remove private coordinates where possible.
购买和 Play Store
For Pro or Play Store issues, do not send payment details. A Play Store order number or error message is usually enough.
敏感地理数据
Locations, tracks, operator positions, drone IDs and project data can be personal data. Prefer anonymized sample data.
Common cases
Function-specific hints
The more precisely the affected area is named, the faster it is to tell whether the cause is data, permissions, device capability or app logic.
| Topic | Helpful details |
|---|---|
| Import and offline data | Name the format, for example .map, MBTiles, GeoPackage, GeoTIFF, HGT, DTED, POI, GPX, KML, KMZ, GeoJSON, CSV or .asmaps; for ZIP files, briefly describe the contents. |
| GPS and tracking | Check whether location permission, GPS, battery saver and the visible foreground service notification are active. If possible, say whether the issue also occurs outdoors with open sky. |
| Drone Remote ID | Include phone model, Android version, granted Nearby/Bluetooth/Wi-Fi/location permissions, active Bluetooth/Wi-Fi, receiver mode and whether the drone actually broadcasts Remote ID. |
| Backup, export and sharing | Name the export format, such as .asmaps, .asmaps.bak, ZIP, GPX, KML, KMZ, GeoJSON, CSV or PDF. Passwords for encrypted backups cannot be recovered by support. |
| Map profiles, layers and display | Include profile name, active map, render theme, layers, POI source, terrain file, night/high-contrast mode and the exact settings area. |
Free / Pro
For Pro questions, check the feature scope first
If your question is about limits, unlocks or the difference between Free and Pro, the comparison table may answer it before you contact support. For Play Store or purchase issues, do not send payment details; an error message or Play Store order number is usually enough.
Remote ID
Support for drone Remote ID reception
Remote ID reception processes publicly broadcast signals locally on the device. The app does not connect to the drone and does not control it.
Reception paths
BLE Remote ID, Wi-Fi NAN and Wi-Fi Beacon are supported where the phone, Android version, permissions, environment and drone allow it. Active Wi-Fi Beacon scans are a compatibility mode and can be throttled by Android.
Parsed message types
The app parses OpenDroneID/ASTM F3411 and ASD-STAN-like messages: Basic ID, Location/Vector, System, Operator ID, Self ID, Authentication and Message Pack. It also handles the French DRI/Remote Electronic Signal profile.
Displayed and exported data
Depending on the broadcast, the app can show UAS ID, drone position, altitude, height, speed, vertical speed, heading, status, pilot/take-off position, operator ID, self ID, classification, RSSI, protocol, source and timestamp.
Export formats
Remote ID history can be exported as KML, GeoJSON or CSV. Operator/pilot positions are included only when selected during export.
FAQ
What is stored in a profile?
Profiles store the app working environment. They let you prepare and switch setups for outdoor trips, search, map work, night use or AR.
Stored in a profile
- Map slots, active map source, offline map, OSM/Google/OpenAndroMaps and render theme.
- Active layers, 栅格叠加层 with opacity, terrain/DEM/HGT data, hillshade and contours.
- POI sources, POI layer, search profile, units, language and coordinate format.
- Defaults for bearing, line interval, circle radius, marker colors and icons.
- Operation settings such as glove mode, high contrast, night mode, red mode and text size.
- AR content and AR parameters such as POI radius, peak distance and label options.
Not stored in a profile
- Individual marker, route, track or area visibility.
- 当前 navigation, current target point and current GPS position.
- 当前 search, open dialogs, sheets and temporary UI state.
- Project contents themselves, including markers, tracks, routes, areas and imported project data.
Missing data
- If a saved map, layer, POI source or elevation file no longer exists, it is skipped when switching profiles.
- New datasets remain unchanged until you save the profile again.
- The standard profile remains unchanged and acts as the reset-to-default state.
隐私
隐私 during support
Support only sees information that you actively send. Avoid private location data, Remote ID histories, operator positions or project data unless they are needed for troubleshooting.
No automatic analytics
ArxSilex MapTools does not use its own Firebase Analytics, Google Analytics, Crashlytics or advertising SDK diagnostics that automatically transmit support cases.
Anonymization
For file, map or import issues, a small anonymized sample file is better than a complete track, real project or Remote ID history.
Deleting support data
For privacy or deletion requests related to a support contact, use privacy@arxsilex.de.
Help pages
Related pages
These pages explain the areas that most often appear in support requests.
Quickstart Import & Export Offline Data Permissions Data safety 隐私 Delete data 法律信息 notice
法律信息
使用条款
The terms summarize important notes about safe use, Pro features, third-party data, accuracy limits and liability.